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CANCELLATION POLICY

 

All cancellations will incur a $40.00 administration fee. If you need to cancel or change your booking please advise us at least 14 days prior to your scheduled arrival date by email. Your cancellation request will become effective from the date receipted by Mataranka Homestead. Please note that the full accommodation fee will become applicable if you have not notified us 14 days prior to arrival or if you do not check in.

The Australian Government has advised all guests that are travelling for the purpose of leisure to cancel or postpone to another date and we are enforcing this.

Any guest staying with us before 30th April 2020 for leisure will have to cancel or postpone your trip.

We are offering flexibility to our existing cancellation policy and these new terms are outlined below.

All guests travelling before 30th April 2020 a full refund will apply and the administration fee will be waived. (Currently for stays up until 30th April 2020)

For guests staying beyond the 30th April 2020 normal cancellation process will apply. We will however continue to monitor this situation and update as required.

We thank you for your patience at this trying time, all enquiries will be attended to in order of priority.